Refunds & Exchanges

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery.

Do this by sending your goods back to:

Browns Boutique

35 Francis Street

Stoneygate

Leicester

LE2 2BE

Please enclose your original order form inside the parcel and a refund will be processed as soon as the parcel is received.

If you would like an alternative size or an exchange please contact us on UK +44 116 2707188 or email mail@brownslingerie.com

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value and we recommend obtaining receipt of purchase.

Any goods returned should be in saleable condition i.e. clean, as new with the labels intact and the garment unworn and unused.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.