Refunds & Exchanges

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery.

Do this by sending your goods back to:

Tudor House
913A Uppingham Road
Bushby
Leicestershire
LE7 9RR
UNITED KINGDOM

Please enclose your original order form inside the parcel and a refund will be processed as soon as the parcel is received.

If you would like an alternative size or an exchange please contact us on UK 07935011058 or email mail@brownslingerie.com

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value and we recommend obtaining receipt of purchase.

Any goods returned should be in saleable condition i.e. clean, as new with the labels intact and the garment unworn and unused.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Unfortunately we are unable to accept returns on gift cards/vouchers.