BROWNS DELIVERY OPTIONS
Once your order has been received, you will receive a notification email to confirm we are working on your order. A second email, from Browns will confirm we have shipped your order and also your Royal Mail or DHL tracking number. Please see the details below regarding how to track your order and the different options to choose at the checkout. If you require any further information regarding the delivery of your order please do not hesitate to contact us.
What are the UK delivery options?
- Order over £100 are sent FREE using a tracked 2-3 days service and delivery is Monday to Friday.
- You can pay for a Next Day delivery at the checkout
- We use Royal Mail & DHL for all UK Orders.
- Orders placed after 3pm will be sent the following day.
You will see these delivery options at the checkout
Next Day Delivery Monday to Friday | Place Order by 12 noon £6.99
Saturday Delivery | Place Order by Friday 12 noon £9.99
Orders Over £100 TRACKED DELIVERY 2-3 DAYS | Monday to Friday FREE
Order Under £100 TRACKED DELIVERY 2-3 DAYS | Monday to Friday £3.95
When will my order be shipped?
All orders will be shipped as soon as possible. Orders placed after 3:00pm will be processed the following working day. Orders placed on Saturday & Sunday will be shipped on Monday for Tuesday delivery. You will receive email confirmation when we receive the order.
For the Express Next Working Day Delivery option, orders must be placed before 12 noon Monday to Friday to be dispatched on the same day and delivered on the next working day, this excludes weekends and public holidays.
How can I track my Browns order?
We add a Royal Mail tracking number or a DHL waybill number to your order, as soon as we have packed your goods which is then we emailed to you. Once your order is collected the tracking number and waybill will be scanned so please be patient as your shipment will show an update daily once it has been collected and scanned end of day at the DHL and Royal Mail delivery depots usually around 6pm. The tracked service allows us to add your mobile number or email so Royal Mail will text you with updates on our parcel.
- You will receive a notification email to confirm we are working on your order.
- A second email, from Browns will confirm we have shipped your order and also your tracking number.
- You will receive an email or text message from Royal Mail or DHL with updates on your parcel.
Can I use an alternative delivery address?
Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage. If you need any help please feel free to contact us.
Will I need to sign for my delivery?
Depending on the service you choose, Next Day Delivery service will require a signature.
What about returns?
If you do need to return your order, we suggest you send back your order second class standard post, as our office is open Monday to Friday and Saturday morning. The cost of a return is paid by the customer. As soon as an item is received we will process a refund.