Privacy Policy

SEO:

Browns Lingerie & Swimwear Boutique has always looked after customers’ data and never gives out or shares any personal data with any third parties. This privacy policy describes how we protect our customers' data.

 

PRIVACY POLICY

Browns Lingerie & Swimwear Boutique has always looked after customers’ data and never gives out or shares any personal data with any third parties.

This privacy policy describes the personal data collected when you purchase a product from the website or sign up to our newsletter. It explains how your personal data is used and protected and how you can contact us at any time if you have any questions or would like us to remove your data completely.

  1. HOW AND WHY WE COLLECT PERSONAL DATA
  • The Personal Data we collect:

We only ask for data to supply you with the products you order from our website. This includes your contact details including name, email, telephone number, shipping address, billing address and the product order that you placed with us.

We do not store any of your payment details as this information is captured by the relevant payment provider.

If you do phone the boutique to place an order directly with one of our personal shoppers, then this information will be used whilst you are on the phone to process the payment, it is not captured or stored in any format. We cannot accept orders via email for this reason.

  1. HOW WE USE YOUR PERSONAL DATA

We use your personal data in the following ways:

2.1 To Provide the Products you order from us 

We will process your order as per the instructions you provide. This information is securely stored within our e-commerce platform, Shopify, and is not held in any other location or in any other format.

Even if you contact the boutique to place an order over the phone we will process the payment via our e-commerce platform, Shopify, so your personal data (but not your payment details) is stored in the same secure location so we can process your order.

2.2 To Provide you with exclusive Offers and first chance to buy New Products

When you consent to receive marketing, or opt in to receive our newsletter, we will send you communications on new products, exclusive offers, and any events we are hosting in your local area. You can be reassured that these communications will never be more than once/month. You can opt out at any time, see section 3.2 of this policy.

2.3 To Protect Our or Others' Rights

We may use your personal data to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with any court orders, governmental requests or applicable law if appropriate.

2.4 For General Research and Analysis Purposes

We use tools such as google analytics and shopify analytics to understand how visitors use our website so we can improve the shopping experience. This information is collated independently by browsers or search engine providers via cookies and we would recommend you review your browser settings if you do not wish to share this data.

  1. RETENTION OF YOUR PERSONAL DATA:

3.1 YOUR RIGHTS Relating to Your Personal Data

Your personal data (as outlined in above) is kept only for the minimum period and then destroyed. Under GDPR this is termed legitimate interest. 

3.2 OPTING OUT

You can opt-out at any time via any of these methods:

  • Unsubscribe when you receive an email (there will always be a clear unsubscribe option)
  • Email mail@brownslingerie.com with the subject “Unsubscribe”
  • Telephone the boutique on +44 1162707188 (hours are 10:00am-5:30pm GMT)
  • Via post to Browns Lingerie and Swimwear - 35 Francis Street, Stoneygate, Leicester, UK, LE2 2BE

3.3. YOUR RIGHTS TO REQUEST YOUR DATA

You have the right to request access to your personal data OR correction of your personal data if you believe it is incomplete or inaccurate.

Under GDPR you have the right to have your records removed from our files and you can request that we delete your personal data in certain circumstances provided by applicable law.

If you would like to request a copy of your personal data or to ask us to delete your personal data, then please contact us via any of the following methods:

  • Email mail@brownslingerie.com
  • Telephone the boutique on +44 1162707188 (hours are 10:00am-5:30pm GMT)
  • Via post to Browns Lingerie and Swimwear - 35 Francis Street, Stoneygate, Leicester, UK, LE2 2BE
  1. CHANGES to Our Privacy Policy

If we update our privacy policy, we will post the changes on our website. However, if we were to change the way in which we process your personal data, we would provide you with prior notice. This privacy policy was last updated on 25th May 2018.

QUESTIONS

If you have any questions or concerns related to your personal data, then please contact us by email mail@brownslingerie.com